Privacy Policy

Introduction

At Solaya Coliving ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or stay at our coliving villa in Koh Samui, Thailand.

By using our services, you agree to the collection and use of information in accordance with this policy. We comply with applicable data protection laws, including the Personal Data Protection Act B.E. 2562 (2019) of Thailand and the General Data Protection Regulation (GDPR) where applicable.

Information We Collect

Personal Information

We may collect the following personal information:

• Name, email address, phone number, and contact details
• Payment information (processed securely through third-party payment processors)
• Booking and reservation details
• Identification documents (passport, ID) required for legal compliance in Thailand
• Travel preferences and special requests
• Communication records (emails, messages, feedback)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

• To process and manage your bookings and reservations
• To communicate with you about your stay, inquiries, and updates
• To provide customer support and respond to your requests
• To comply with legal obligations, including Thai immigration and accommodation laws
• To improve our services and website experience
• To send marketing communications (with your consent, which you can withdraw at any time)
• To detect and prevent fraud or security issues
• To analyze website usage and trends

Legal Basis for Processing

We process your personal data based on:

• Contractual necessity: To fulfill our booking and service agreements
• Legal obligation: To comply with Thai laws requiring accommodation registration and guest documentation
• Legitimate interests: To improve our services, prevent fraud, and ensure security
• Consent: For marketing communications and optional services

Data Sharing and Disclosure

We may share your information with:

• Service providers: Payment processors, email services, and booking platforms
• Legal authorities: When required by Thai law, including immigration and accommodation registration requirements
• Business partners: Only with your explicit consent for specific services

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through certified providers
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis
• Secure storage systems with backup and recovery procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal retention requirements)
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at solayacoliving@gmail.com.

Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations (Thai law may require retention of guest records for up to 5 years)
• Resolve disputes and enforce agreements

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings, though this may affect website functionality.

International Data Transfers

Your data may be transferred to and processed in countries outside Thailand. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.